List and status of UK Local Council Twitters
19 December 2008
32 Comments
List of UK Local Council Twitter Accounts
| No. | Local Council | Bio | Webteam |
|---|---|---|---|
| 1. | Devon City Council | Official Twitter pages for Devon County Council - email customer@devon.gov.uk to contact us direct | N/A |
| 2. | Stradford DC | Official Twitter pages of Stratford-on-Avon District Council | @sdcwebteam |
| 3. | Derby City Council | Derby City Council | @derbyccwebteam |
| 4. | Stirling Council | We are a UK local authority located in the heart of Scotland. | N/A |
| 5. | Brighton & Hove City Council | Official Twitter pages of Brighton & Hove City Council | N/A |
| 6. | Birmingham City Council Transport | Transport news from Birmingham City Council | N/A |
| 7. | Lichfield District Council Planning Applications | Lichfield District | N/A |
| 8. | Leeds City Council Press Office | This is the official Twitter of the Leeds City Council Press Office | N/A |
| 9. | London Borough of Southwark | N/A | N/A |
| 10. | Wandsworth Council | N/A | N/A |
| 11. | Newcastle City Council | Newcastle City Council | N/A |
| 12. | Pembrokeshire Council | News and updates from Pembrokeshire County Council | N/A |
| 13. | Warwick District Council | Warwick District Council provides local services alongside Warwickshire County Council. Here we provide official WDC news, though this is an unofficial service. | N/A |
| 14. | Southend-on-Sea Borough Council | Southend-on-Sea Borough Council is a UK Local Authority | @SBCDevTeam |
| 15. | Bracknell Forest Council | Twitter pages for Bracknell Forest Council | N/A |
| 16. | Kirklees Council | N/A | N/A |
| 17. | St. Helens Council | Find out about the work and services provided by St.Helens Council - email contactcentre@sthelens.gov.uk to contact us | @shcinternetteam |
| 18. | London Borough of Hillingdon | News from the London borough of Hillingdon. | N/A |
| 19. | Barnet Council | London Borough of Barnet news | N/A |
| 20. | East Ayrshire Council | East Ayrshire Council is a local government council in Scotland. | N/A |
| 21. | Medway Council | Official profile for Medway Council - unitary council in south-east England. For customer services email customer.first@medway.gov.uk or call 01634 333333. | N/A |
| 22. | Medway's Campaign for its Castle Concerts | Official profile for Castle Concerts - an annual summer musical celebration in Rochester Castle Gardens run by Medway Council. | N/A |
| 23. | Coventry City Council | News and events from Coventry City Council. | N/A |
| 24. | Sunderland City Council | Official blog of Sunderland, UK - all the latest news and events in the city | N/A |
| 25. | Camden Council | N/A | N/A |
| 26. | Salford Council | Latest news, jobs and events from Salford City Council. | N/A |
| 27. | Fenland Council | Fenland District Council provides a whole range of local services in the Cambridgeshire market towns of Chatteris, March, Whittlesey and Wisbech. | N/A |
| 28. | Lichfield District Council | N/A | N/A |
| 29. | Swansea Council | Official Twitter pages for the City and County of Swansea Council | N/A |
| 30. | Lewisham Council | N/A | N/A |
| 31. | Lincoln Council | Contact us through Twitter; Visit our website; Telephone on 01522 881188 | N/A |
| 32. | Orkney Council | N/A | N/A |
| 33. | St. Neots Council | The official Twitter page for St. Neots Town Council. | N/A |
| 34. | Blackburn with Darwen Borough Council Web Team | Blackburn with Darwen Council | N/A |
| 35. | Birmingham City Council | BEST is Birmingham City Council's Employee Engagement Programme, Belief, Excellence, Success,& Trust | N/A |
| 36. | Aberdeenshire Council | The official Twitter page of Aberdeenshire Council. | N/A |
| 37. | Westminster City Council | Westminster City Council | N/A |
| 38. | Thurrock Council | N/A | N/A |
| 39. | Bolsover Council | N/A | N/A |
| 40. | Hyndburn | N/A | N/A |
| 41. | Wakefield Council | Keeping the district moving forward.From cleaning&gritting,regeneration to museums & arts- you name it, we probably do it.Big cleaner greener agenda at | N/A |
| 42. | Richmondshire District Council | The official Twitter feed of Richmondshire District Council | N/A |
| 43. | North Lincolnshire Council | News and press releases from North Lincolnshire Council | N/A |
| 44. | Selby District Council | The official twitter feed for Selby District Council. | N/A |
| 45. | North Yorkshire CC | North Yorkshire is England's largest rural county with a population of 595,000 covering 3,000 square miles. | N/A |
| 46. | Hambleton DC | N/A | N/A |
| 47. | Ryedale DC | Ryedale District Council provides services for some 52,900 residents, local businesses and the many visitors to the area. | N/A |
| 48. | Wealden DC | N/A | N/A |
| 49. | Norfolk Council | Norfolk County Council is the local authority for Norfolk. | N/A |
| 50. | Walsall Council | This is a test site for the Walsall Council twitter page. For more information @danslee or sleed@walsall.gov.uk | N/A |
| 51. | Pendle BC | Pendle is situated in East Lancashire about 25 miles to the north of Manchester. The Borough covers 64 sq. miles and has a mix of both urban and rural areas. | N/A |
| 52. | Southampton Council | N/A | N/A |
| 53. | Oxford City Council | N/A | N/A |
| 54. | Warrington Council | N/A | N/A |
| 55. | NE Derbyshire DC | Come Tweet with us! Or email connectne@ne-derbyshire.gov.uk | N/A |
| 56. | Brent Council | The latest from Brent Council | N/A |
| 57. | Maidstone Council | 01622 602000 | N/A |
| 58. | Dorset Councils | Information about services across Dorset for residents, businesses and visitors | N/A |
| 59. | Derbyshire CC | Derbyshire County Council for customer service email contact.centre@derbyshire.gov.uk. Job vacancies @JobsDerbyshire | N/A |
| 60. | Derbyshire CC Jobs | Latest job vacancies at Derbyshire County Council. Other info @Derbyshirecc | N/A |
| 61. | Calderdale Council | N/A | N/A |
| 62. | Worthing BC Web | N/A | N/A |
| 63. | Lambeth Council | N/A | N/A |
| 64. | Rother DC | Rother District Council is located in the easternmost part of East Sussex and delivers services to 90,000 residents over 200 square miles. | N/A |
| 65. | Tandridge Council | News from Tandridge. What else would you like to see? | N/A |
| 66. | Bromsgrove Dstr Cncl | Bromsgrove District Council - serving the people of Bromsgrove District | N/A |
| 67. | Harlow Council | Working together for Harlow | N/A |
| 68. | NPT Council | N/A | N/A |
| 69. | Renfrewshire Council | N/A | N/A |
| 70. | Knowsley Council | Knowsley Metropolitan Borough Council is located in Merseyside, England, UK | N/A |
| 71. | TWBC Press Office | Talk to Tunbridge Wells Borough Council now. | N/A |
| 72. | Cherwell District Council | Cherwell District Council | N/A |
| 73. | LB of Redbridge | Redbridge is a London Borough in an area of mixed affluence in north-east London, with a diverse population of 238,000+ people. | LBRWebTeam |
| 74. | Belfast City Council | The latest news, jobs, events and tenders from Belfast City Council | N/A |
| 75. | Rugby Council | The official Twitter site for all things relating to Rugby Borough Council. | N/A |
| 76. | South Ribble Council | A district council in Lancashire that provides services to around 104,000 residents. Officially rated 'excellent' by the Audit Commission. | N/A |
| 77. | NE Lincs Council | N/A | N/A |
| 78. | North Devon Council | Our comms team currently evaluating Twitter. Tell us what you think. | N/A |
| 79. | Leeds City Council | Leeds City Council provides services to over 750,000 people | N/A |
| 80. | Babergh Council | Babergh is a forward-thinking district council providing services for south Suffolk | N/A |
| 81. | Rochdale Council | N/A | N/A |
| 82. | Sandwell Council | Sandwell Metropolitan Borough Council | N/A |
| 83. | Glasgow CC | Glasgow City Council provides services to 600,000 citizens of Scotland's largest city. | N/A |
| 84. | Stoke-on-Trent CC | The official Twitter feed of Stoke-on-Trent City Council | N/A |
| 85. | Nottinghamshire County Council | News from Nottinghamshire County Council | N/A |
| 86. | Nottingham City Council | Latest news from Nottingham and the City Council | N/A |
| 87. | Cheltenham BC | N/A | N/A |
| 88. | Croydon Council | Your Croydon is the community newspaper for LB Croydon - delivered free every month to every home in the borough. | N/A |
| 89. | Toon Libraries - Newcastlecc | Turn a new page with Newcastle Libraries. Books, computers, Local Studies & Family History, music downloads, movies, business databases and much more! | N/A |
| 90. | Haringey Council | Haringey is a diverse borough in north London (not to be confused with the neighbourhood of Harringay which is part of our borough) | N/A |
| 91. | Sutton Council | N/A | N/A |
| 92. | Burnley Council | District Council in Lancashire, providing a wide range of services | N/A |
| 93. | Preston City Council | N/A | N/A |
| 94. | Nottinghamshire County Council | News from Nottinghamshire County Council | N/A |
| 95. | Hambleton DC | N/A | N/A |
| 96. | Falkirk Council | We are a Scottish local authority. | N/A |
| 97. | Solihull Council | This is the twitter account for Solihull Council. | N/A |
| 98. | SouthHam DC | Official Twitter pages for South Hams District Council- to contact us direct please call 01803 861234 or email customer.services@southham | N/A |
| 99. | Lewes District Council | N/A | N/A |
| 100. | East Northaamptonshire Council | N/A | N/A |
| 101. | Stockport Council | Many thousands of people benefit from the services provided by Stockport Metropolitan Borough Council. | N/A |
| 102. | Tamside Council | Tameside Metropolitan Borough Council's official tweet with information from around the borough. | N/A |
| 103. | Derby CC Jobs | This is the official Twitter feed for jobs at Derby City Council. For more information about working for Derby City Council, please visit our website. | @derbyccwebteam |
| 104. | Edinburgh CC | The City of Edinburgh Council: working with communities and partners to provide excellent services which meet our customers needs. | N/A |
| 105. | North WarwickshireBC | A local authority in Warwickshire, UK. To get in touch either tweet or email customerservices@northwark | N/A |
| 106. | Cumbria County Council | Twitter page of Cumbria County Council | N/A |
| 107. | South Oxfordshire DC | District Council in southern Oxfordshire | N/A |
| 108. | Dover District Council | Providing services to Dover, Deal, Sandwich & the surrounding areas | N/A |
| 109. | Eden Council | ' To Best serve the people of Eden' | N/A |
| 110. | Vale Council | Official Twitter site for the Vale of Glamorgan Council | N/A |
| 111. | Newark & Sherwood DC | The latest news from Newark and Sherwood District Council | N/A |
| 112. | Wycombe District Council | Wycombe District Council | N/A |
| 113. | London Borough of Hammersmith and Fulham | Official Twitter feed from Hammersmith and Fulham Council in west London. | N/A |
| 114. | Elmbridge BC | Keep up to date with news, events and vacancies at Elmbridge Borough Council, email contactus@elmbridge.gov.uk | N/A |
| 115. | Sheffield City Council | Welcome to Sheffield City Council's Press Office | N/A |
| 116. | South Ayrshire Council | South Ayrshire Council is a local government council in Scotland | N/A |
| 117. | Clacks Council | The official Twitter site for all things relating to Clackmannanshire Council. | N/A |
| 118. | Thanet Council | Thanet enjoys an attractive combination of coastal and rural environments and is a popular holiday and day-trip destination. | N/A |
| 119. | Rotherham MBC | Rotherham MBC's Culture and Leisure Service create the fun, relaxation and excitment in Rotherham | N/A |
| 120. | Gateshead Council | The local authority for the borough of Gateshead in North East England | N/A |
| 121. | Wyre Borough Council | Tweets from the Corporate Communications Team at Wyre Borough Council | N/A |
| 122. | East Renfrewshire Council | East Renfrewshire Council delivers public service excellence in the west of Scotland. | N/A |
| 123. | Cambs CC Elections | Cambridgeshire County Council Election Updates | N/A |
| 124. | Birmingham City Council’s virtual newsroom | Birmingham City Council’s virtual newsroom | N/A |
| 125. | Shropshire Council | Shropshire Council via Twitter | N/A |
This section was last updated on 10th February 2009
Reasons for conducting this observation
- To create better practices when using twitter for local gov.
- To create a ring of network between local councils to share information and solutions for improvement.
- To understand how and why we choose a certain methods and not others.
- To allow other councils to learn from each other and add on to the list if they wish to be apart of this ring.
- To develop a standard of practice that we all can follow that is tested and proven.
- To conduct a content analysis for my citizen engagement online research.
- To demonstrate to colleagues and other relevant individuals of the potential or benefits of this approach to engage citizens, if any.
UK Local Council Hall of Fame as of 18th December 2008
- First Council to start using Twitter: St. Helens Council 13th June 2007
- Newest Council to start using Twitter: Fenland Council
- Council with most no. of updates to date: St. Helens Council 1,203 updates
- Council with most no. of followers: Barnet Council with 210 followers
- Council with most no. of followings: Barnet Council 243 followings
- Council with web link other than main council website: Barnet Council - http://friendfeed.com/barnetcouncil & Leeds City Council Press Office – http://www.leedsvirtualnewsroom.co.uk/
- Council with no followings: Leeds City Council, Derby City Council, Salford Council , Medway Council
- Most used update methdod:Twitterfeed
- Most least used update methods: Twitterfox (used by BCCTransport), Twittermail (used by Medway Council) and the Web
- Council using Twitter for particular service updates: Birmingham City Council Transport,Lichfield District Council Planning Applications and Leeds City Council Press Office
- Councils with contact details on Bio info: Devon City Council, St. Helens Council , Lincoln Council and Medway Council
* As I am researching citizen engagement online, the variables might not make sense but my approach is to look at the variables from every angle and hopefully create a framework that will increase the likelihood of public participation online. In this case, on twitter.
Questions arising from this observation. Please answer on comments section, if you possibly have the answer for this.
- Why do some councils choose not to follow anyone and some choose to follow many?
- Why do some councils put their contact details on their bio info and some don’t? How do citizens get in touch if they had further questions to the twitter ‘update’? Can they ask questions on twitter and are the staff authorised to respond since it is a twitterfeed?
- Since most ‘updates’ are controlled by twitterfeed, does it act more as a news ticker? Is there no engagement or participantion involved in twitter?
- What caused the first council using twitter to decide to use it?
- What caused others to follow? Is it pressure from peers and the social media movement or does Twitter really create value for citizens and councils?
- What did Barnet Council use friendfeed on the web link and are there any benefits from it?
- How did Barnet and St. Helens Councils gain the most followers? Any marketing done? – Answer received from St. Helens Council – Gain followers through social networking links on main homepage of St. Helens Council
- Why do some councils decide to open a Twitter Account for a specific service such as transport and Planning Applications? Is this the way to go?
- Why is TwitterFox and TwitterMail the least used update method?
- Why do some councils create webteam accounts and not others? Are there any benefits?
I welcome any comments and will be doing further observation and analysis on who they are following and who are their followers.

The List and status of UK Local Council Twitters by Local Government Engagement Online Research, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License.












Really interesting stuff, I set up the LDC Planning Applications Twitter account to provide people who already use Twitter with a quick way of seeing when planning applications have been listed.
As a Twitter user myself, I find myself checking my account quite regularly (it’s embedded as a widget in my Netvibes page), and as planning applications are something that impact quite heavily on residents’ lives, I thought it would be great to be able to see at a glance when applications have been submitted without having to visit our site.
It’s definitely more of a ‘news feed’ approach than a full on conversation approach, although this might be something we will look at in the future. Twitter’s definitely taken off big time in the last 12 months or so, and, as it gets more ‘mainstream’, will definitely be a useful tool for councils to converse with residents.
Thanks for your input Stuart. I definitely found your Twitter to be one that intrigued me. Its a different approach which serves a specific purpose. I’m still trying to understand how Twitter can be useful in times of need and found this article that gave a good indicator on how Twitter can be used in public services. http://www.smartmobs.com/2007/08/09/emergency-20-twitter-helps-public-services-speed-ahead-the-government-in-crisis-situations/
And I feel your Twitter is making the same type of contribution to this. Please keep me updated with your progress. Would be great to include it in my research. Thanks for the 1st comment on my blog! ;D
I’d be interested to know how many followers each council had excluding other council/government generic accounts. Out of our (Pembrokeshire) 16 followers, 7 of them are other councils or government bodies and 4 are other council developers. Leaving maybe 5 real followers / possible members of the public.
Hey nat, its funny that you mention that coz that is what I’m doing right now. I wanted to include in this post but it takes a long time to look through all followers. But will update you when I have the results. I’ve done one council that has more than 70 followers and I found that only 28% are possibly genuine members of the public, same percentage as followers who are social media specialist/enthusiats and other councils and web developers. There are also suspended and spam accounts on the list of followers… so its quite difficult to measure twitters performance.
Thanks for that link Lizzy, that’s a really interesting approach, it’s a shame that Twitter have suspended the mobile service in the UK, although hopefully they’ll come to an agreement with network providers soon (another thing that will probably come with Twitter becoming more mainstream)
[...] link for this article can now be found here – http://www.lgeoresearch.com/twitterlocalgov/ Possibly related posts: (automatically generated)Thingwall development siteSweat ‘n Gears on [...]
[...] few weeks ago, I wrote a post that lists the Twitter status of local councils in the UK. I had been told today that the link for Wandsworth Council http://twitter.com/wwcouncil was in [...]
What I think might be interesting would be to see if there’s a correlation between councils and councillors twittering. As someone who is experimenting with social media I tried to identify other councillors and councils to see how they were using tools like Twitter. What was interesting is the variety – just like councils, some are just using it to promote blogs, some seem to have a personal Twitter that occasionally mentions their council or council work.
I wouldn’t suggest my list is anything like exhaustive, but there are some interesting questions that arise. For example Barnet, who seem to have a strong social media strategy only seem to have one twittering councillor – and that’s the Leader’s official feed. On the other extreme, you can find at least six Lambeth councillor Twitter accounts, all from the controlling group, but the council itself doesn’t seem to have an account.
The reason I think this is interesting is because it creates two different models. One in which the council officers are the ones who are available and accessible through social media, and one in which the councillors – the democratic leadership of the council – are available to answer questions. I’m very much looking forward to getting my first tweet from a resident, but I wonder if I would be happy if, for example, policy questions started to be directed through web-teams rather than the councillors responsible? And if I was a resident, who would I want to take my problem to on Twitter or facebook: the council officers directly responsible, or my councillor?
Hi James,
Thank you for your comment. I definitely agree with you. It would be interesting to see if there is a relationship, if any between the two. I think the problem surrounding the issue of using social media in local government is the lack of acknowledgment. I’ve seen more and more local council twitter accounts opening but most of them do not advertise this service on their main website. And the same goes for councillor twitterers. Why aren’t their twitter account publicized on the main website like blogs?
I believe there is still alot of room for improvement when it comes to social media and local government. And I also believe that alot of improvement is happening in certain councils like St. Helens, Barnet and Stratford DC who have a clear social media strategy. Sometimes, its just a matter of acknowledging their social media presence; it can create a correlation between councils and councillors twittering. In fact a council twitter accounts can create dialogues by forwarding citizen questions onto the respective councillors therefore becoming a catalyst between citizens and their councillors.
I believe you’ve made such a good point about the two different models and possibly onto something that can be put into practice. Say if Twitter was defined as a channel for a service such as the 1stopshop, local councils and citizens can both definitely gain a lot from twittering.
I will be doing a thorough investigation into councillor accounts to see if there is any model/social media strategy currently being implemented and report this back to you. Be sure to check up on this website regularly for updates.
[...] Home (540)/wikis-and-blogs-as-instruments-for-citizen-participation/ (185)/twitterlocalgov/ (89) § [...]
[...] and status of UK Local Council Twitters as of 18th December 2008 This list of UK local council twitterers was compiled by Liz Azyan Research and is on the Local Government Engagement Online Research Blog. [...]
Hi Liz
Great stuff thanks for that. Have you also seen:
http://www.talknet.eu/confluence/display/~paul.carruthers/2008/09/01/Public%20Sector%20Twitterers
Dom
Dominic Campbell’s last blog post..links for 2009-01-08
Thx! Got it. You can see it here http://www.lgeoresearch.com/uk-local-council-twitter-followers-10th-january-2009/
[...] Home (1067)/wikis-and-blogs-as-instruments-for-citizen-participation/ (278)/twitterlocalgov/ (132) § [...]
[...] List and status of UK Local Council Twitters as of 18th December 2008 – A list of UK Local Council Twitters [...]
[...] List and status of UK Local Council Twitters as of 18th December 2008 | LizAzyan Research Councils on Twitter. I'm on Twitter, too. @ingridk (tags: socialmedia localgovernment twitter government) [...]
Welcome us to Twitter – http://www.twitter.com/Sunderland_UK
[...] Azyan has done some research about Councils on Twitter and Councillors on [...]
Hiyah Liz, can you add Camden? #camdentalking? cheers, Martin
martin’s last blog post..House of the Ju Ju Queen
Hi Martin, its done! Sorry I forgot to add it myself. Thanks for prompting me. Talk soon.
[...] Home (2456)/twitterlocalgov/ (507)/wikis-and-blogs-as-instruments-for-citizen-participation/ [...]
Aberdeenshire Council have just started twittering …. http://twitter.com/aberdeenshire. Started with updates from our school closures system but intend to hook it into a number of other alerts and “human” updates very soon.
Hi Chris,
Thanks for the link. I have now added Aberdeenshire Council to the list. Look forward to see what your “human” updates are going to be.
Liz
Hi Liz,
Hope you’re feeling better and are basking in your futuregov win glory?
Medway Council’s now actively using twitter:
http://www.twitter.com/medway_council is the main account with all info
http://www.twitter.com/castleconcerts is our test of a campaign specific use of twitter – to see how it works if we segment our twitter audience, rather than expecting everyone that signs up to want everything
cheers
sw
Simon Wakeman’s last blog post..Forthcoming conferences – social media and local government communications
Hi Liz
Yesterday North Lincolnshire Council set up a Twitter news feed @NorthLincsCNews or http://twitter.com/NorthLincsCNews
We’ve been testing it over the last few weeks linking our web RSS feeds e.g. jobs, news.
We’ve decided to use Hootsuite to manage a number of accounts – thinking that we would have one for different interests and campaigns.
Still getting to grips with it – so we’ll see how it takes off.
Thanks
Adrian Capon
Strategic Marketing Manager
North Lincolnshire Council
Hi Simon,
Thanks for the links. How is the Castle Concerts working out so far. I will add it to the list. Hope you’re doing well and the training is going good.
It took a while to get better and take it all in. Am really excited to go to Washington DC now! Cant wait to network like crazy
Cheers,
Liz
Hi Adrian,
Thanks for the link and well done for taking the leap into Twitter! I’m interested to know how you guys progress in time. I will add you guys onto the list. Good call to use Hootsuite to manage your accounts. I like the idea of using Twitter accounts to engage with different interests and campaigns. Having a specific topic to talk about will certainly be more useful for followers or the public. Do you have your own personal Twitter account? If you’re not following me yet, please do @liz_azyan . Look forward to seeing you on Twitter.
Liz
It’s a great shame that there are not more local councils joining in with social media. However, I can foresee a day when all public bodies will have a Twitter account. Rgds Vince
I’m a little concerned by the lack of proper naming conventions emerging here. There is potential for confusion amongst citizens as to which accounts are genuine, and the risk of cybersquatting is significant (see my blog post about this at http://www.prettysimple.co.uk/blog/?p=515).
James Coltham’s last blog post..Cybersquatting 2.0 – protecting your name in Social Media
Hi James,
Thanks for the link! I’m checking it out
Liz
Twitter Comment
Local Government Engagement Online Research » Blog Archive » List and status of UK Local Council Twitters [link to post]
– Posted using Chat Catcher
Twitter Comment
[twitter] Local Government Engagement Online Research ” Blog Archive ” List and … [link to post]
– Posted using Chat Catcher
Leave your response!
The Social Media Challenges within the UK Local Government from Liz Azyan on Vimeo.
Subscribe to LGEO Research
Follow Me
Creative Commons License
Dopplr
Polls
Blogroll
Favourite Websites
Social Computing Labs
Tools
Pages
Archives
Categories
TwitterCounter
Donate to this research
Support Colalife – by Simon Berry
Subscribe via Email
Liz’s Bookshelf
Recent Posts
Most Commented
Recent Comments