So its been a been a while since LocalGovCamp Lincoln but its never too late to share all those juicy details for all your reading and viewing

I managed to catch up with Helen Williams who is a Socitm Insight Associate as well as a Better Connected Report Reviewer and ask her thoughts on social media in local government.

It was certainly interesting to learn that the Better Connected report will also be reporting on local government social media usage in next year’s report! This is really exciting news for local government from my point of view because as its important to see how we can better local government services online, isn’t it just as important to have a proper and ongoing evaluations on emerging trends and technologies that have an impact on our communities?

The first session was run by Fraser Henderson (Founder and Director of Particitech) who discussed the issues surrounding e-Petitions. Now I wasn’t in this session myself, as I was in the “social networking sites” session (where else would I be …? hehe ;o) ), but I’m gonna have a go at reporting it based on the twitterstream and my own knowledge on this subject! Haha let’s see how well I do ay?

With budget cuts looming, there is a greater need to be more innovative in delivering public services online and self-services can be used to deliver more for less. So local council website s are looking like a more attractive channel to move away from the costly business of servicing customer enquiries via the phone or face-to-face to self-service through the local council website.

So as you guys already know, I was at the LocalGovCamp in Lincoln last Friday and was fortunate enough to talk to Andrew Beeken (in video above), who was “the man of the hour” and ask him about what he thought about the whole unconference. I mean, I personally thought it was great and definitely different from the previous LocalGovCamp in Birmingham just because it was a smaller crowd and we had more time to chat to everyone who was there. Having the capability to network rather effectively and have a more open table discussion, certainly made this LocalGovCamp a more cosy and intimate affair.

Being a student and possibly sometimes out of the loop on innovative things like this, it was refreshing to listen to Joss Winn talk about WriteToReply.org…

A site for commenting on public reports in considerable detail. Texts are broken down into their respective sections for easier consumption. Rather than comment on the text as a whole, you are encouraged to direct comments to specific paragraphs. The full texts for comment are listed on the right under ‘Texts’.

Its quite interesting to see throughout my research that there are still some traditional web ‘thinking’ going on within the public sector that deters them from fully exploiting the new web’s potential and opportunities. But this is not due to the lack in sufficient technology or gadgets.

It all comes down to insufficiency in skills and knowledge on how the new web is demanding more softer social skills and specific technical skills to enhance public services and public sector’s relationship with citizens on the new web.