Interview with Gemma Walford – Service Improvement Manager for Culture and Environment and Chris Carr – Customer Service Programme Manager

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Learning Pool’s Community Evangelist: Dave Briggs from Liz Azyan on Vimeo.
Hope this was useful!
Liz xxx

Dave Briggs writes about digital engagement and community building for government. Dave is Learning Pool’s Community Evangelist as well as a freelance consultant.

An interesting affair….

Almost everyday my inbox is filled with information or invitations to attend conferences and events on digital engagement, e-government, social media, local government and everything web 2.0. There’s some interesting conferences and events coming up on my calendar and I thought I’d share one with my readers.

Ian Laughton has been the Director of Nomad since its inception in 2003. As Chair of the Nomad Forum his role has been the overall delivery of the 4 million pound original project across its range of partner local authorities and the delivery of a sustainable Nomad Forum, events and activity. Previously, Ian was Head of e-Government at Cambridgeshire County Council with responsibility for the delivery of e-government, modernisation and efficiency targets. He was also previously responsible for the ICT and Information Systems of the Social Services Directorate at Cambridgeshire CC. Before joining local government Ian worked in the private ICT sector and a number of charitable organisations delivering media and technology programmes.

Leon Yohai has worked in local government for over 24 years in areas including regeneration, homelessness, tenancy services and policy. He is currently at the very heart of an ambitious modernisation and regeneration programme worth £800 million. It has 10 key strands which, taken as a whole, will modernise and regenerate both service delivery and the infrastructure of the borough.

There has been enough stress surrounding the swine flu pandemic since its outbreak and the impact has caused major panic and distress to governments and citizens everywhere. Its certainly a critical time for governments to act swiftly and effectively without putting anymore lives in danger.

This is obviously a very alarming situation to deal with no matter how prepared you are and if wrong decisions are made, the repercussions and reaction from the public can be damaging. Therefore it is essential that governments react appropriately and effectively handle the issue with a high level of sensitivity.

So how did things start off for Basildon District Council…

Started off with attending lots of training, had lots of ideas and did lots of research in the first 10 months. Then in October, Basildon started planning their management development project and decided to integrate e-learning into their face-to-face training and that when it all took off.

Ever wondered what collaborative learning is? I’ve always had a few thoughts on what it could be and maybe took a logical guess or two but never quite understood why its so important to learning organizations and how they can be effective for learners. So I took it upon myself to ask the expert herself, Miss Hadley Beeman (@hadleybeeman on twitter).

After you’ve listened to my interview with Hadley, you might be interested to listen to my interviews with Learning Pool’s “Customer of the Year Award Winners in 2009″ to get a more practical and better understanding of the effects of collaborative learning from a community or users point of view. I worked with LP earlier this year and was thoroughly impressed with how highly LP’s customers spoke about LP.

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