Hi guys and dolls ;o)
Its certainly been a while since I’ve written anything original. I’ve been quite busy getting other stuff sorted that I even missed announcing my 1 year anniversary last month. That’s right peeps, LGEO Research is now 1 year old!!! Yay
Anyways, the new year is here and we’re all already gearing up to face new challenges in our careers and everyday life. Though I have to say my new years resolution is not as exciting as others but hoping “taking everything in my stride” is …
Here you will find all the research data on local government social media channels that has been collected to date, which includes Twitter, Flickr, YouTube, Facebook and more to come. Keep checking!
Sometimes its hard to figure out what works, so why not look at some of the stuff here. You might find them useful to apply to your local council or community website.
Here you will find inspiring interviews with key individuals involved either directly or indirectly with local government and their take on online engagement. Very useful!
First of all, I’d like to apologize for the lack of original content recently. Been trying hard to strike a balance between studies, attending conferences, keeping up with external demands and also constantly in a battle to gain some sense of personal growth! LOL Anyways, thought I’d drop a post to inform what I’ll be up to this week. I’ll be mostly in Europe, firstly Sweden then followed by Barcelona.
I managed to catch up with Helen Williams who is a Socitm Insight Associate as well as a Better Connected Report Reviewer and ask her thoughts on social media in local government.
It was certainly interesting to learn that the Better Connected report will also be reporting on local government social media usage in next year’s report! This is really exciting news for local government from my point of view because as its important to see how we can better local government services online, isn’t it just as important to have a proper and ongoing evaluations on emerging trends and technologies that have an impact on our communities?
Its quite interesting to see throughout my research that there are still some traditional web ‘thinking’ going on within the public sector that deters them from fully exploiting the new web’s potential and opportunities. But this is not due to the lack in sufficient technology or gadgets.
It all comes down to insufficiency in skills and knowledge on how the new web is demanding more softer social skills and specific technical skills to enhance public services and public sector’s relationship with citizens on the new web.
Being a student and possibly sometimes out of the loop on innovative things like this, it was refreshing to listen to Joss Winn talk about WriteToReply.org…
A site for commenting on public reports in considerable detail. Texts are broken down into their respective sections for easier consumption. Rather than comment on the text as a whole, you are encouraged to direct comments to specific paragraphs. The full texts for comment are listed on the right under ‘Texts’.
So as you guys already know, I was at the LocalGovCamp in Lincoln last Friday and was fortunate enough to talk to Andrew Beeken (in video above), who was “the man of the hour” and ask him about what he thought about the whole unconference. I mean, I personally thought it was great and definitely different from the previous LocalGovCamp in Birmingham just because it was a smaller crowd and we had more time to chat to everyone who was there. Having the capability to network rather effectively and have a more open table discussion, certainly made this LocalGovCamp a more cosy and intimate affair.
With budget cuts looming, there is a greater need to be more innovative in delivering public services online and self-services can be used to deliver more for less. So local council website s are looking like a more attractive channel to move away from the costly business of servicing customer enquiries via the phone or face-to-face to self-service through the local council website.
The first session was run by Fraser Henderson (Founder and Director of Particitech) who discussed the issues surrounding e-Petitions. Now I wasn’t in this session myself, as I was in the “social networking sites” session (where else would I be …? hehe ;o) ), but I’m gonna have a go at reporting it based on the twitterstream and my own knowledge on this subject! Haha let’s see how well I do ay?
I recently attended the Digital Engagement Event organized by Ten Alps Communications and managed to catch up with the Ten Alps Managing Director to ask about what was going on their website that supports their events. They have some improvements lined up that they wish to share with delegates. Hope you’ll find this useful!